Personal Data Protection mage88

1. Information We Collect

To allow you to use mage88 services safely and smoothly, we collect the following categories of personal information:

• Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile phone number and account password.
• Financial Information: Details related to deposit and withdrawal methods such as e-wallet account numbers, mobile phone numbers registered with Touch 'n Go eWallet or DuitNow, and details required for the KYC (Know Your Customer) process.
• Usage Data: Game history, betting activity, transaction records, login and logout times, and session data.
• Technical Data: IP address, web browser type, device operating system, screen resolution and diagnostic data generated automatically when you browse our website.
• Communications: Customer support conversation records, emails you send to us, and feedback you provide.

2. How We Use Your Data

The information collected is used for legitimate purposes that are necessary to run the mage88 platform, including:

• Verifying your identity during registration and meeting KYC compliance requirements under our international licence.
• Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrency accurately and securely.
• Providing access to all game products on the platform — including slots, live casino, sports betting and arcade games.
• Managing user accounts, including password settings, profile updates and betting limit management.
• Processing and verifying eligibility for welcome bonuses, VIP cashback and related promotions.
• Sending important service notifications such as transaction confirmations, security alerts and policy updates.
• Conducting internal analytics to improve the user experience and platform performance.
• Fulfilling legal and regulatory obligations imposed on international licence operators.

3. Sharing Information with Third Parties

mage88 does not sell or rent members' personal information. However, there are limited situations where data may be shared with third parties:

• Payment Service Providers: Transaction details are shared with authorised payment processors solely to facilitate deposits and withdrawals.
• Game Software Providers: Game studios may receive the game data necessary to run their games within our platform.
• Legal Requirements: We may disclose information to authorities when required by law or a valid court order.
• Fraud Prevention: In cases of suspected fraud or misuse, relevant information may be shared with the appropriate regulatory body.

4. Cookies and Tracking Technologies

The mage88 website uses cookies and similar tracking technologies to improve your experience. The following are the types of cookies we use:

• Essential Cookies required: Required for basic website functions such as login sessions and account security. They cannot be disabled.
• Functional Cookies optional: Store your preferences such as language, display settings and session information to make repeated use easier.
• Analytics Cookies optional: Help us understand how users interact with the website so we can improve its design and performance.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect specific functions within the platform.

5. Data Security

We continually invest in security infrastructure to protect your personal data from unauthorised access, loss, alteration or disclosure. The security measures we practise include:

• 256-bit SSL encryption for all data communication between your device and our servers.
• Multi-layer firewall systems and real-time intrusion detection.
• Two-factor authentication (2FA) available for user accounts.
• Regular data backups to secure, geographically separate locations.
• Regular internal and external security audits to identify and address vulnerabilities.
• Data security training for all staff who have access to user information.

6. Your Rights as a User

As a mage88 member, you have certain rights regarding your personal data. You may submit a written request to our support team to:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or outdated information.
• Right to Erasure: Request deletion of your personal data, subject to legal and regulatory obligations that require us to retain certain records.
• Right to Object: Object to the processing of your data for marketing purposes.
• Right to Data Portability: Request your data in a machine-readable format for transfer to another service provider.

All requests will be processed within a reasonable timeframe. We will contact you via your registered email to verify your identity before carrying out any changes.

7. Data Retention Period

mage88 retains your personal data for as long as your account is active or as long as needed to provide services. After an account is closed, some categories of data may be retained longer based on legal requirements:

• Financial transaction records are kept for the period required by applicable anti-money laundering and financial compliance laws.
• Customer support communication logs are retained for audit and dispute resolution purposes.
• Game data and betting activity are retained to meet international licensing requirements.

Once the required retention period ends, data will be securely deleted or anonymised.

8. Child Protection and Age Restrictions

The mage88 platform is exclusively for users aged 21 and above only. We do not knowingly collect, store or process personal information of individuals under the age of 21.

During the registration process, we require date of birth verification and valid proof of identity. If we find that information has been provided by or on behalf of an underage individual, the relevant account will be suspended and the associated data will be deleted immediately.

If you have concerns that a child or underage individual may have registered an account, please contact our support team as soon as possible via live chat or email.

9. Changes to This Privacy Policy

mage88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technological developments, or new legal requirements.

When significant changes are made, we will notify you via:

• A notification displayed prominently on the platform after you log in.
• A notification email to your registered email address.

The "Updated" date at the top of this document indicates the latest version. Continued use of the mage88 platform after any changes take effect will be considered as your acceptance of the updated policy.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, the mage88 team is ready to assist.

Our customer service operates 24 hours a day, 7 days a week in Malay and English: